Shipping & Returns

Shipments

To check typical UPS ground shipment transit times, please click here. Use the zip code 98802.

Orders will ship as quickly and as completely as possible. Orders received Monday-Thursday generally ship within 24 hours, unless items are out of stock. Orders received Friday-Sunday generally ship the following Monday. Shipments within the continental USA will ship via UPS ground, unless otherwise instructed. Shipments to AK, HI and Puerto Rico ship via UPS Blue label or US Post if requested. All freight prices are FOB our warehouse in East Wenatchee, Washington. Please allow 1-2 weeks for delivery.

Problems with Your Order?

Returns: Full refund or credit of purchase price on all items returned within 30 days of date on invoice, unless otherwise approved. (see below for a list of non-refundable items). Please include a copy of your invoice, packaging slip or a note with the invoice number with all returns or correspondence.Claims: Please contact our customer service department via email (orders@btoucan.com) within 15 days of receipt of the goods.Damage: All shipments are insured by our carrier. If the package arrives damaged please retain the original packaging material for inspection by the carrier. Shipping Errors: We double check all orders but mistakes do sometimes occur. If you did not receive the items you requested we will correct the problem at our expense.Shortages & Defects: Findings are packaged by weight and may have a 3% variance in the count. Excessive rejects or shortages will be replaced.

Misc: We try to package all items securely, however some items may shift during the transportation process. We ask that you open your packages carefully and sift through all recycled packaging to make certain that you have found all the small pieces.Non-Refundable: Samples, special order merchandise, close-out goods, partially used spools of cording, wire, thread, etc. Items must be in their original containers for a full refund. Items not in their original container may be subject to a 20% restocking fee.Returns sent COD will be refused by B Toucan Inc